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FAQ’s

  • Do I still need to present my card at benefit partners?

    No. From December 2020, no more physical cards issued. New members are issued with a 7-digit numeric membership number. This membership number is included in the members welcome SMS, received after joining Edgars Club.

  • How do I find my membership number?

    Visit https://members.edgarsclub.co.za/getmymemnum to retrieve your membership number. Please note that you will be required to use the cellphone number linked to your membership.

  • How do I join Edgars Club?

    Please Click here to sign up. Payment options include Edgars account, debit order or Payfast. You do not require an Edgars account to join Edgars Club.

  • Is Club magazine still available?

    Club magazine is no longer available. Please join our social media channels to be informed of all Edgars and Edgars Club news.

  • CAN I SIGN UP OTHER FAMILY MEMBERS ON EDGARS CLUB?

    You can sign up as many members as you wish and pay for their membership fees yourself. Please select the “Payfast (debit or credit card)” payment option here. Each membership will result in a separate debit.

  • What happens to my membership, and what are my options if my Edgars Club membership fee payment is unsuccessful?

    We will SMS you to advise you of your unsuccessful payment. Please call Edgars Club accounts during operating hours on 031 010 0005 to make payment arrangements. In the event of an Edgars Club membership fee default, you will forfeit access to your Edgars Club benefits until such time as your membership fee is successfully collected, unless specified in benefit specific clauses.

  • After I pay, how long does it take to reactivate my membership?

    After your membership fee has successfully been collected, it will take up to 24 working hours to reactivate.

  • Can I claim for any benefits that I was unable to access whilst my membership was suspended for non-payment?

    Edgars Club will not be liable for a refund for any loss due to benefits being inaccessible during any period of default.

  • Does Edgars club charge me for failed premium collection?

    Edgars Club does not charge for failed premium collection. Please confirm any charges directly with your bank.

  • Can I switch payment methods, and how?

    Currently, we do facilitate some changes. Please call Edgars Club accounts on 031 010 0005 to discuss.

  • I am closing my Edgars account, but I would like to keep my Edgars Club membership. Can I do that?

    Yes you can. Please call Edgars Club accounts during operating hours on 031 010 0005 to make payment options.

  • When do I receive my welcome SMS?

    You will receive your welcome SMS as soon as we confirm your billing mechanism, which can take up to 5 working days.

  • When I resign, when is my membership valid up until?

    Your membership is valid up until the last day of the month of resignation. There is a waiting period of 180 days subsequent to resignation or cancellation. Acceptance of new applications will be at the discretion of Edgars Club.

  • Am I allowed to purchase multiple memberships?

    One membership is permitted per person.

  • Can someone else use my membership?

    Benefits may be utilised by the main member only, unless otherwise specified. Membership is not transferable. The main member minimum age is 18 years old.

  • How do I update my personal details (e.g. cell number)

    For immediate attention, please call Edgars Club accounts during operating hours on 031 010 0005. Alternatively, please email edgars.customercare@retailability.co.za

  • Can I book directly with Computicket/Checkers/Shoprite?

    All ticket purchases must be made via Edgars Club Customer Care.

  • Can I book directly with Computicket/Checkers/Shoprite?

    All ticket purchases must be made via Edgars Club Customer Care.

  • ARE COUPONS AVAILABLE TO ALL EDGARS CLUB MEMBERS?

    The coupon benefit is available to Edgars Club Access members.

  • HOW CAN I RETRIEVE MY COUPONS?

    You may retrieve coupons using either coupons.edgarsclub.co.za or via USSD. We recommend doing so via coupons.edgarsclub.co.za.

  • IF I HAVE A QUERY, HOW CAN I GET ASSISTANCE?

    For coupon technical queries, select Contact at coupons.edgarsclub.co.za and complete the form to receive assistance. Alternatively email customercare@edgarsclub.co.za or call 0861 988 899 for benefit queries.

  • WHERE CAN I REDEEM THE COUPONS?

    Coupon barcodes are redeemable at Shoprite, Checkers and Checkers Hyper stores nationwide, subject to stock availability. Coupon prices can change without prior notification at the brand’s discretion.

  • HOW DO I REDEEM THE COUPON/S AT THE SHOP?

    Digital redemption is based on a 16-digit “Barcode” which is sent to the member via SMS or email after selecting the coupons and checking out. The Barcode must be inserted at point of sale prior to making payment in order for the discount to be afforded. Each coupon barcode will apply to all coupons of the same value. (Eg, 1 x R10 coupon barcode required for 5 x R10 coupons)

  • HOW MANY ITEMS CAN I PURCHASE?

    The benefit allows 5 units per product.

  • CAN I USE THE COUPONS ON ANY PRODUCTS?

    No, the coupons may only be used on the specified products.

  • CAN I USE THE COUPON CODE MORE THAN ONCE?

    Once the code is used, it will not work again. You will have to log back in and re-issue a new coupon code.

  • WHAT IF I DON’T BUY ALL THE PRODUCTS IN THE SMS?

    You will then receive the discount off the products you do buy.

  • WHAT HAPPENS IF I DON’T RECEIVE MY SMS OR EMAIL?

    Please try re-issue yourself with a new code. If this still does not come through, please contact us using the form on the site.

  • WHAT DO I DO IF THE CODE DOESN’T WORK AT THE SHOP WHEN REDEEMING?

    Please log back in and issue yourself a new code. If the problem persists, please check that the cashier entered the code like a barcode and not as a Wicode.

  • WHAT DO I DO IF THE CASHIER IS UNAWARE OF THE COUPONS?

    Please escalate to a Manager and they should be able to assist you.

CRAVE FAQ’s

Please click here for a list of FAQ’s.

General
  • What is Crave Connect?

    Crave Connect is a Mobile Virtual Network Operator (MVNO) built upon the megsApp platform (www.megsapp.com) and utilises the MTN network for connectivity. Our connectivity will be the same as if you had an MTN SIM/eSIM in your phone. Our rates are extremely competitive, if not some of the most affordable in the market, plus we offer additional rewards for Edgars Club members!

  • Do I need to download the Crave Connect app?

    You will require the app to link your membership in order to access the benefit. This also allows you to take advantage of the many features available in-app, which include:

    • Data-FREE access: Use our app without using any of your data.
    • Manage your usage: Keep track of your data and airtime effortlessly.
    • Easy and secure top-ups: Top up your account quickly and safely.
    • Shop and save: Explore our marketplace for great deals and discounts.
    • BONUS data: Get bonus data on non-expiring bundles each time you recharge through the app.
    • Digital Wallet: Buy airtime, data, electricity, pay bills and your DSTV account – all in one place.

    All the above, and more. Click here to download.

  • What operating systems is the Crave Connect app available on?

    Crave Connect is available on Android, iOS and Huawei Gallery. It is also available as a web app for anyone with only a feature phone. Please note that the Rewards functionality is not available currently in the web app. Click here to download the app.

  • What is “non-expiring” data?

    All purchased data usually has a definitive expiry date e.g. 1 day, 7 days, 30 days etc. Crave Connect offers non-expiring data options, meaning that your data won’t expire until you use it. And of course, we also offer 24-hour/7-day/30-day data options too.

    Pro Tip: purchase your non-expiring data in-app to get an extra 10% data!

  • What options do I have to purchase airtime/data:

    • In-app
    • Via USSD (*136#)
    • Using VouchersTop up using OTT Voucher, 1 Voucher or Blu Voucher. These are available at most leading outlets, as well as in the Zapper app.

  • What is an eSIM, and how will I know if my phone is compatible?

    An eSIM (embedded SIM) is a form of SIM card that is embedded directly into a device as software. The advantages of an eSIM include:

    • Have multiple eSIMs with different numbers on one device.
    • No need for physical SIM cards—everything is digital.
    • Quick setup with a simple QR code scan.
    • No waiting – receive your eSIM instantly via email.
    • No delivery fees

    Crave Connect offers both SIM and eSIM starter packs. Please ensure that your cellular device is compatible with an eSIM prior to ordering an eSIM. For more info and to check compatibility, click here. Crave Connect will unfortunately not be held liable for any refund in the event of any incompatibility issues.

  • Can I port my number?

    Yes you can. Click here for details on how to port your number to Crave Connect. #MAKETHEMOVE

  • How do I RICA?

    Click here for details on how to RICA.

  • How much data can I transfer every month?

    You may send up to 7.5GB and receive up to 5GB data every month. Transfers only apply to non-expiry data.

  • What happens if I lose my Crave Connect SIM and want to get my number back?

    You can purchase a new Crave Connect SIM card that has not yet been RICA’d, then reach out to our Customer Service team via WhatsApp on 063 901 0000 to request a SIM swap.

  • How many SIM/eSIM starter packs may I purchase?

    You may purchase up to 2 SIM or eSIM cards per purchase via www.craveconnect.co.za.
    You can RICA a total of 10 physical SIM cards under one ID.
    You can RICA up to 2 eSIM’s under the same ID.

Rewards
  • How do I link my Edgars Club membership to activate my benefit?

    • Login to the Crave Connect app, and click on “Crave Connect Rewards” on the Home tab.
    • Select “Edgars Club” under Loyalty Programme.
    • Enter your Edgars Club membership number. Click hereto get your membership number.
    • Enter the cellphone number that is registered with your Edgars Club membership (not your new Crave Connect number).
    • Click “Link” to complete.

  • How do I get rewarded my free data?

    After your membership is linked, spend at least R50 on your Crave Connect SIM/eSIM with an active Edgars Club membership within the same calendar month to receive 1GB of free data. Data or airtime purchases via the Crave Connect app/USSD, or via participating vouchers (OTT Voucher / 1 Voucher / Blu Voucher) qualify towards your reward. Repeat monthly.

  • Do I have to spend R50 in one purchase to qualify for the 1GB reward?

    No, your spend may consist of either multiple purchases that total a minimum of R50 (e.g. R20 today, R20 tomorrow, R10 the following day), or may consist of a single purchase of at least R50. The sum total of the spend, must total R50 for the calendar month to trigger the reward.

  • What counts towards my R50 spend in order to qualify for my monthly reward?

    The spend may consist of data, SMS, combo or airtime purchases via the Crave Connect app/USSD, or via participating vouchers (OTT Voucher / 1 Voucher / Blu Voucher – once redeemed via the app). Bill payments, electricity, DSTV, vouchers and money transfers are excluded.

  • How will I know I have been rewarded?

    You will receive two SMS’s after each spend. The one SMS will include details of your purchase, and the second SMS will either inform you of how much more you need to spend in the calendar month to be rewarded, or will inform you that you have been rewarded, and what your reward is i.e. 1 GB. The SMS will also inform you if your membership is not active.

    You will also receive an in-app notification advising you of same. Click the bell icon on the Crave Connect app Home tab to view notifications.

  • How long does the rewarded data last for?

    The rewarded data may be activated anytime up until 1 year and is valid for 7 days thereafter.

  • How do I redeem my free data reward after receiving it:

    • Click on the “Play” tab.
    • Click “Refresh” under “Rewards Wallet” to view your rewarded data.
    • Click on the available balance on the “Rewards Wallet” to redeem your free data balance. Free data may be redeemed anytime within 1 year and is valid for 7 days once activated.

  • Will I be able to purchase a starter pack if my Edgars Club membership is inactive?

    Yes, you will be able to purchase a starter pack. However, you will unfortunately not qualify for your free delivery voucher for a SIM starter pack. Your membership always needs to have an active status to qualify for any Club benefits. Please contact Edgars Club Customer Care to resolve any membership status issues.

  • Will I be able to link my membership if my Edgars Club membership is inactive?

    No, you will not be able to link your membership if your Edgars Club membership is inactive at the time of linking. Please contact Edgars Club Customer Care to resolve any membership status issues. Thereafter, please try again when your status reflects as active.

  • What happens if I try and purchase airtime/data when my membership is inactive?

    If the membership is inactive, you will still be able to purchase airtime/data, however the spend will not count towards the benefit reward at that point.

    If the membership becomes active at any time thereafter during the calendar month, an additional purchase will be required to trigger the benefit. In this instance, the preceding spend in the same calendar month will count towards the spend threshold (R50) and the benefit (1GB) will be rewarded should the spend threshold be reached. By way of example: If a purchase is made for R50 airtime today, and the membership is inactive, the 1GB data reward will not be rewarded. If the membership becomes active at any stage thereafter during the same calendar month, the member will be required to purchase again, and provided the sum total of the calendar months spend is equal to, or greater than the spend threshold (R50), the reward (1GB) will be rewarded.

  • How can I check my membership status in the Crave Connect app?

    Click on the “Crave Connect Rewards” icon on the home screen. This will display:

    • Programme Name e.g. Edgars Club
    • Membership Number
    • Membership Status
    • Membership Tier e.g. VIP

    Membership status must reflect as “Active” to qualify for the benefit reward. Please contact Customer Accounts if your membership is inactive. Crave Connect is unable to assist with membership status/account queries.

  • How many starter packs can I link to my membership?

    The Crave Connect “Spend R50 & get 1 Gigabyte free data” offer is restricted to one starter pack (one SIM or eSIM) linked per Edgars Club membership.

Support
  • How can I receive support for my query?

    For additional Support FAQ’s, please click here.

    For any mobile related queries not listed, please contact Crave Connect support.

    For benefit queries not listed, please contact Edgars Club Customer Care.

    Crave Connect has 24-7 Automated assistance, with Agents available 7am – 10pm daily & 8am – 1pm on public holidays.

Europcar FAQ’s

Please click here for a list of FAQ’s.

  • How does the benefit work?

    The spouse will be the claimant in the event of the main Edgars Club member’s death. In the absence of a spouse, the main Edgars Club member can nominate an adult child, parent, aunt/uncle, brother/sister, niece/nephew, grandparent, cousin as a beneficiary in the event of the main Edgars Club members death. The account holder, who is also the main Edgars Club member, can be the only claimant in the event of the spouse’s death. In the event of a beneficiary’s death, the main Edgars Club member will not be eligible for a claim.

  • How can I claim for Funeral insurance?

    Save the claims contact number 0860 111 343 on your cell phone. Send us a “Hi” on WhatsApp and we will take you through the process step-by-step.

    For new claims or claim enquiries, e-mail hpsadmin@hollard.co.za. To submit claim documents for an existing claim, email lifeclaimsadmin@hollard.co.za.

  • Am I covered for COVID-19?

    You will be happy to know that we will cover your Funeral Plan claims for COVID-19 deaths reported after 1 April 2020.

  • Am I still covered if I don’t pay my Edgars Club fee?

    To ensure that you do not lose your cover, please ensure that your Club fees are paid and up to date.

  • If I do not have a spouser, who is eligible to be entered as a beneficiary for the funeral benefit?

    You may enter one of the following: adult child, parent, aunt/uncle, brother/sister, niece/nephew, grandparent, cousin.

  • What is the definition of a spouse?

    A spouse is defined as a person who is the permanent life partner (whether in a heterosexual or homosexual Partnership) or spouse or civil union partner of the main insured person in accordance with:

    * the Recognition of Customary Marriages Act, 68 of 1997; or
    * the Civil Union Act, 17 of 2006; or
    * the tenets of any Asiatic religion.

    A permanent life partner is a partner who is not a first or second line relative, who you live with for longer than 12 months.

  • Is there a waiting period until my benefit becomes active?

    The benefit becomes valid after 3 months of paying your membership fee and continues as long as you are a valid Club member.

Gizzu

Please click here for a list of FAQ’s.

JustGym/Planet Fitness

Please click here for a list of FAQ’s.

Netflorist FAQ’s

Please click here for a list of FAQ’s.

Pet Heaven FAQ’s

Please click here for a list of FAQ’s

  • Can I purchase more than two tickets in one day?

    You can purchase a maximum of two tickets per day, up to the maximum indicated per month, depending on your membership tier.

  • Can I watch a movie more than once?

    A maximum of two tickets will apply per movie.

  • Can I purchase tickets for someone else?

    The benefit is only for the main member.

  • Can I purchase an Edgars Club popcorn/soda combo separately from a movie ticket?

    The Edgars Club popcorn/soda combo may only be purchased with a movie ticket.

  • How many Edgars Club popcorn/soda combo’s may I purchase?

    You may purchase up to 2 movie tickets or 2 movie tickets with 2 combo’s per day, up to the maximum benefit allocation.

  • How many times can I use the benefit?

    There is no limit to the amount of times you can use the benefit.

  • Who is eligible to use the benefit?

    The benefit is available to the main member and immediate family. It can also be used by a member who is rewriting matric. The parents can also be assisted in order to assist the children in turn.

  • What can I be assisted with?

    The panel of qualified teachers are ready to take calls related to homework problems on any subject from Grades 1 – 12 and in any of the major languages. They will also assist the member’s children with any educational related queries.

  • Besides telephonic support, is any other support available?

    The teachers can pre- arrange for a Zoom or Teams lesson to be conducted. The panel of teachers are also willing to be a channel providing raw information for projects. The information is sent by email, is limited to what can be found on the Internet and will not be processed or translated. The aim of a research project is to further skills related to the processing of information and it is vital that learners actively engage in this part of the work.

  • Besides tuition, what other assistance is available?

    • Career Guidance: Career guidance is provided telephonically to learners who require assistance and guidance in this regard by suitably qualified career counsellors.
    • Study Guidelines: Assistance is provided to learners on effective study methods for examinations and tests, but also on approaching speeches or projects and educational assignments.

  • How long can each call be?

    Each call is limited to a maximum of one hour.

  • Are there different people for subjects, meaning, if you have a question on 2 different subjects, do you call in twice to speak to different people, or do you get transferred?

    The member can call in once each day and log a request for the grade for each subject. There are different teachers for certain subjects, the teachers will contact the student and assist for each subject.

  • Can you request to speak to a specific teacher if you find they help you best on a certain subject?

    Yes, you can.

  • Can you email your question first before calling, if it's hard to explain? (and include screenshots or images)

    Yes, you can.

  • Are calls charged at normal rates?

    Yes, they are.

Tempest FAQ’s

Please click here for a list of FAQ’s.

Xiaomi FAQ’s

Please click here for a list of FAQ’s.

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