FAQ’s

All ticket purchases must be made via Edgars Club Customer Care.

All ticket purchases must be made via Edgars Club Customer Care.

The coupon benefit is available to Edgars Club Access members.

You may retrieve coupons using either coupons.edgarsclub.co.za or via USSD. We recommend doing so via coupons.edgarsclub.co.za.

For coupon technical queries, select Contact at coupons.edgarsclub.co.za and complete the form to receive assistance. Alternatively email customercare@edgarsclub.co.za or call 0861 988 899 for benefit queries.

Coupon barcodes are redeemable at Shoprite, Checkers and Checkers Hyper stores nationwide, subject to stock availability. Coupon prices can change without prior notification at the brand’s discretion.

Digital redemption is based on a 16-digit “Barcode” which is sent to the member via SMS or email after selecting the coupons and checking out. The Barcode must be inserted at point of sale prior to making payment in order for the discount to be afforded. Each coupon barcode will apply to all coupons of the same value. (Eg, 1 x R10 coupon barcode required for 5 x R10 coupons)

The benefit allows 5 units per product.

No, the coupons may only be used on the specified products.

Once the code is used, it will not work again. You will have to log back in and re-issue a new coupon code.

You will then receive the discount off the products you do buy.

Please try re-issue yourself with a new code. If this still does not come through, please contact us using the form on the site.

Please log back in and issue yourself a new code. If the problem persists, please check that the cashier entered the code like a barcode and not as a Wicode.

Please escalate to a Manager and they should be able to assist you.

The spouse will be the claimant in the event of the main Edgars Club member’s death. In the absence of a spouse, the main Edgars Club member can nominate an adult child, parent, aunt/uncle, brother/sister, niece/nephew, grandparent, cousin as a beneficiary in the event of the main Edgars Club members death. The account holder, who is also the main Edgars Club member, can be the only claimant in the event of the spouse’s death. In the event of a beneficiary’s death, the main Edgars Club member will not be eligible for a claim.

Save the claims contact number 0860 111 343 on your cell phone. Send us a “Hi” on WhatsApp and we will take you through the process step-by-step.

For new claims or claim enquiries, e-mail hpsadmin@hollard.co.za. To submit claim documents for an existing claim, email lifeclaimsadmin@hollard.co.za.

You will be happy to know that we will cover your Funeral Plan claims for COVID-19 deaths reported after 1 April 2020.

To ensure that you do not lose your cover, please ensure that your Club fees are paid and up to date.

You may enter one of the following: adult child, parent, aunt/uncle, brother/sister, niece/nephew, grandparent, cousin.

A spouse is defined as a person who is the permanent life partner (whether in a heterosexual or homosexual Partnership) or spouse or civil union partner of the main insured person in accordance with:

* the Recognition of Customary Marriages Act, 68 of 1997; or
* the Civil Union Act, 17 of 2006; or
* the tenets of any Asiatic religion.

A permanent life partner is a partner who is not a first or second line relative, who you live with for longer than 12 months.

The benefit becomes valid after 3 months of paying your membership fee and continues as long as you are a valid Club member.

You can purchase a maximum of two tickets per day, up to the maximum indicated per month, depending on your membership tier.

A maximum of two tickets will apply per movie.

The benefit is only for the main member.

The Edgars Club popcorn/soda combo may only be purchased with a movie ticket.

You may purchase up to 2 movie tickets or 2 movie tickets with 2 combo’s per day, up to the maximum benefit allocation.

There is no limit to the amount of times you can use the benefit.

The benefit is available to the main member and immediate family. It can also be used by a member who is rewriting matric. The parents can also be assisted in order to assist the children in turn.

The panel of qualified teachers are ready to take calls related to homework problems on any subject from Grades 1 – 12 and in any of the major languages. They will also assist the member’s children with any educational related queries.

The teachers can pre- arrange for a Zoom or Teams lesson to be conducted. The panel of teachers are also willing to be a channel providing raw information for projects. The information is sent by email, is limited to what can be found on the Internet and will not be processed or translated. The aim of a research project is to further skills related to the processing of information and it is vital that learners actively engage in this part of the work.

• Career Guidance: Career guidance is provided telephonically to learners who require assistance and guidance in this regard by suitably qualified career counsellors.
• Study Guidelines: Assistance is provided to learners on effective study methods for examinations and tests, but also on approaching speeches or projects and educational assignments.

Each call is limited to a maximum of one hour.

The member can call in once each day and log a request for the grade for each subject. There are different teachers for certain subjects, the teachers will contact the student and assist for each subject.

Yes, you can.

Yes, you can.

Yes, they are.