FAQ’s

All ticket purchases must be made via Edgars Club Customer Care.

All ticket purchases must be made via Edgars Club Customer Care.

The coupon benefit is available to Edgars Club Access members.

You may retrieve coupons using either coupons.edgarsclub.co.za or via USSD. We recommend doing so via coupons.edgarsclub.co.za.

For coupon technical queries, select Contact at coupons.edgarsclub.co.za and complete the form to receive assistance. Alternatively email customercare@edgarsclub.co.za or call 0861 988 899 for benefit queries.

Coupon barcodes are redeemable at Shoprite, Checkers and Checkers Hyper stores nationwide, subject to stock availability. Coupon prices can change without prior notification at the brand’s discretion.

Digital redemption is based on a 16-digit “Barcode” which is sent to the member via SMS or email after selecting the coupons and checking out. The Barcode must be inserted at point of sale prior to making payment in order for the discount to be afforded. Each coupon barcode will apply to all coupons of the same value. (Eg, 1 x R10 coupon barcode required for 5 x R10 coupons)

The benefit allows 5 units per product.

No, the coupons may only be used on the specified products.

Once the code is used, it will not work again. You will have to log back in and re-issue a new coupon code.

You will then receive the discount off the products you do buy.

Please try re-issue yourself with a new code. If this still does not come through, please contact us using the form on the site.

Please log back in and issue yourself a new code. If the problem persists, please check that the cashier entered the code like a barcode and not as a Wicode.

Please escalate to a Manager and they should be able to assist you.

Crave Connect is a Mobile Virtual Network Operator (MVNO) built upon the megsApp platform (www.megsapp.com) and utilises the MTN network for connectivity. Our connectivity will be the same as if you had an MTN SIM/eSIM in your phone. Our rates are extremely competitive, if not some of the most affordable in the market, plus we offer additional rewards for Edgars Club members!

You will require the app to link your membership in order to access the benefit. This also allows you to take advantage of the many features available in-app, which include:

• Data-FREE access: Use our app without using any of your data.
• Manage your usage: Keep track of your data and airtime effortlessly.
• Easy and secure top-ups: Top up your account quickly and safely.
• Shop and save: Explore our marketplace for great deals and discounts.
• BONUS data: Get bonus data on non-expiring bundles each time you recharge through the app.
• Digital Wallet: Buy airtime, data, electricity, pay bills and your DSTV account – all in one place.

All the above, and more. Click here to download.

Crave Connect is available on Android, iOS and Huawei Gallery. It is also available as a web app for anyone with only a feature phone. Please note that the Rewards functionality is not available currently in the web app. Click here to download the app.

All purchased data usually has a definitive expiry date e.g. 1 day, 7 days, 30 days etc. Crave Connect offers non-expiring data options, meaning that your data won’t expire until you use it. And of course, we also offer 24-hour/7-day/30-day data options too.

Pro Tip: purchase your non-expiring data in-app to get an extra 10% data!

• In-app
• Via USSD (*136#)
• Using Vouchers – Top up using OTT Voucher, 1 Voucher or Blu Voucher. These are available at most leading outlets, as well as in the Zapper app.

An eSIM (embedded SIM) is a form of SIM card that is embedded directly into a device as software. The advantages of an eSIM include:

• Have multiple eSIMs with different numbers on one device.
• No need for physical SIM cards—everything is digital.
• Quick setup with a simple QR code scan.
• No waiting – receive your eSIM instantly via email.
• No delivery fees

Crave Connect offers both SIM and eSIM starter packs. Please ensure that your cellular device is compatible with an eSIM prior to ordering an eSIM. For more info and to check compatibility, click here. Crave Connect will unfortunately not be held liable for any refund in the event of any incompatibility issues.

Yes you can. Click here for details on how to port your number to Crave Connect. #MAKETHEMOVE

Click here for details on how to RICA.

You may send up to 7.5GB and receive up to 5GB data every month. Transfers only apply to non-expiry data.

You can purchase a new Crave Connect SIM card that has not yet been RICA’d, then reach out to our Customer Service team via WhatsApp on 063 901 0000 to request a SIM swap.

You may purchase up to 2 SIM or eSIM cards per purchase via www.craveconnect.co.za.
You can RICA a total of 10 physical SIM cards under one ID.
You can RICA up to 2 eSIM’s under the same ID.

• Login to the Crave Connect app, and click on “Crave Connect Rewards” on the Home tab.
• Select “Edgars Club” under Loyalty Programme.
• Enter your Edgars Club membership number. Click hereto get your membership number.
• Enter the cellphone number that is registered with your Edgars Club membership (not your new Crave Connect number).
• Click “Link” to complete.

After your membership is linked, spend at least R50 on your Crave Connect SIM/eSIM with an active Edgars Club membership within the same calendar month to receive 1GB of free data. Data or airtime purchases via the Crave Connect app/USSD, or via participating vouchers (OTT Voucher / 1 Voucher / Blu Voucher) qualify towards your reward. Repeat monthly.

No, your spend may consist of either multiple purchases that total a minimum of R50 (e.g. R20 today, R20 tomorrow, R10 the following day), or may consist of a single purchase of at least R50. The sum total of the spend, must total R50 for the calendar month to trigger the reward.

The spend may consist of data, SMS, combo or airtime purchases via the Crave Connect app/USSD, or via participating vouchers (OTT Voucher / 1 Voucher / Blu Voucher – once redeemed via the app). Bill payments, electricity, DSTV, vouchers and money transfers are excluded.

You will receive two SMS’s after each spend. The one SMS will include details of your purchase, and the second SMS will either inform you of how much more you need to spend in the calendar month to be rewarded, or will inform you that you have been rewarded, and what your reward is i.e. 1 GB. The SMS will also inform you if your membership is not active.

You will also receive an in-app notification advising you of same. Click the bell icon on the Crave Connect app Home tab to view notifications.

The rewarded data may be activated anytime up until 1 year and is valid for 7 days thereafter.

• Click on the “Play” tab.
• Click “Refresh” under “Rewards Wallet” to view your rewarded data.
• Click on the available balance on the “Rewards Wallet” to redeem your free data balance. Free data may be redeemed anytime within 1 year and is valid for 7 days once activated.

Yes, you will be able to purchase a starter pack. However, you will unfortunately not qualify for your free delivery voucher for a SIM starter pack. Your membership always needs to have an active status to qualify for any Club benefits. Please contact Edgars Club Customer Care to resolve any membership status issues.

No, you will not be able to link your membership if your Edgars Club membership is inactive at the time of linking. Please contact Edgars Club Customer Care to resolve any membership status issues. Thereafter, please try again when your status reflects as active.

If the membership is inactive, you will still be able to purchase airtime/data, however the spend will not count towards the benefit reward at that point.

If the membership becomes active at any time thereafter during the calendar month, an additional purchase will be required to trigger the benefit. In this instance, the preceding spend in the same calendar month will count towards the spend threshold (R50) and the benefit (1GB) will be rewarded should the spend threshold be reached. By way of example: If a purchase is made for R50 airtime today, and the membership is inactive, the 1GB data reward will not be rewarded. If the membership becomes active at any stage thereafter during the same calendar month, the member will be required to purchase again, and provided the sum total of the calendar months spend is equal to, or greater than the spend threshold (R50), the reward (1GB) will be rewarded.

Click on the “Crave Connect Rewards” icon on the home screen. This will display:

• Programme Name e.g. Edgars Club
• Membership Number
• Membership Status
• Membership Tier e.g. VIP

Membership status must reflect as “Active” to qualify for the benefit reward. Please contact Customer Accounts if your membership is inactive. Crave Connect is unable to assist with membership status/account queries.

The Crave Connect “Spend R50 & get 1 Gigabyte free data” offer is restricted to one starter pack (one SIM or eSIM) linked per Edgars Club membership.

For additional Support FAQ’s, please click here.

For any mobile related queries not listed, please contact Crave Connect support.

For benefit queries not listed, please contact Edgars Club Customer Care.

Crave Connect has 24-7 Automated assistance, with Agents available 7am – 10pm daily & 8am – 1pm on public holidays.

The spouse will be the claimant in the event of the main Edgars Club member’s death. In the absence of a spouse, the main Edgars Club member can nominate an adult child, parent, aunt/uncle, brother/sister, niece/nephew, grandparent, cousin as a beneficiary in the event of the main Edgars Club members death. The account holder, who is also the main Edgars Club member, can be the only claimant in the event of the spouse’s death. In the event of a beneficiary’s death, the main Edgars Club member will not be eligible for a claim.

Save the claims contact number 0860 111 343 on your cell phone. Send us a “Hi” on WhatsApp and we will take you through the process step-by-step.

For new claims or claim enquiries, e-mail hpsadmin@hollard.co.za. To submit claim documents for an existing claim, email lifeclaimsadmin@hollard.co.za.

You will be happy to know that we will cover your Funeral Plan claims for COVID-19 deaths reported after 1 April 2020.

To ensure that you do not lose your cover, please ensure that your Club fees are paid and up to date.

You may enter one of the following: adult child, parent, aunt/uncle, brother/sister, niece/nephew, grandparent, cousin.

A spouse is defined as a person who is the permanent life partner (whether in a heterosexual or homosexual Partnership) or spouse or civil union partner of the main insured person in accordance with:

* the Recognition of Customary Marriages Act, 68 of 1997; or
* the Civil Union Act, 17 of 2006; or
* the tenets of any Asiatic religion.

A permanent life partner is a partner who is not a first or second line relative, who you live with for longer than 12 months.

The benefit becomes valid after 3 months of paying your membership fee and continues as long as you are a valid Club member.

You can purchase a maximum of two tickets per day, up to the maximum indicated per month, depending on your membership tier.

A maximum of two tickets will apply per movie.

The benefit is only for the main member.

The Edgars Club popcorn/soda combo may only be purchased with a movie ticket.

You may purchase up to 2 movie tickets or 2 movie tickets with 2 combo’s per day, up to the maximum benefit allocation.

There is no limit to the amount of times you can use the benefit.

The benefit is available to the main member and immediate family. It can also be used by a member who is rewriting matric. The parents can also be assisted in order to assist the children in turn.

The panel of qualified teachers are ready to take calls related to homework problems on any subject from Grades 1 – 12 and in any of the major languages. They will also assist the member’s children with any educational related queries.

The teachers can pre- arrange for a Zoom or Teams lesson to be conducted. The panel of teachers are also willing to be a channel providing raw information for projects. The information is sent by email, is limited to what can be found on the Internet and will not be processed or translated. The aim of a research project is to further skills related to the processing of information and it is vital that learners actively engage in this part of the work.

• Career Guidance: Career guidance is provided telephonically to learners who require assistance and guidance in this regard by suitably qualified career counsellors.
• Study Guidelines: Assistance is provided to learners on effective study methods for examinations and tests, but also on approaching speeches or projects and educational assignments.

Each call is limited to a maximum of one hour.

The member can call in once each day and log a request for the grade for each subject. There are different teachers for certain subjects, the teachers will contact the student and assist for each subject.

Yes, you can.

Yes, you can.

Yes, they are.