PEACE OF MIND

• 10 litres of fuel are supplied in the event of the vehicle running out of fuel – maximum 2 incidents per annum

• Fuel assistance at non-roadside locations will be assisted, but on a member-to-pay basis

• A towing service is provided to tow the vehicle to the nearest place of repair (dealer) or safekeeping
• An additional tow will be provided in the event of the most appropriate place of repair (dealer) not being open at the time of the incident

• Should the client wish to be towed further than the closest place of repair or safekeeping the client will be responsible for the additional costs

• A service provider is dispatched to change a flat tyre

• Any costs for the repair of the tyre, parts, wheel balancing or similar charges are excluded
• If the vehicle is not fitted with a spare tyre or the necessary tyre changing equipment, the vehicle can be towed on a Member to Pay basis

• A service provider is dispatched to unlock the vehicle. The cost of the call-out and one hour’s labour is covered
• If a key has broken in the ignition or vehicle door, an appropriate service provider will be dispatched
• Should the problem not be resolved, the cost of additional services, such as a tow-in can be facilitated on a Member to Pay basis
• If locksmiths are unable to unlock newer model vehicles; the vehicle can be towed to the nearest appropriate place of repair (dealer) or safekeeping or to the member’s requested location on a Member to Pay basis, on condition that the account with the service provider is settled at the time of service

• The service excludes parts, components, key cutting costs or similar charges
• Should the key be lost (not locked in the vehicle), assistance is provided on a Member to Pay basis

• A service provider is dispatched to jump-start the vehicle
• If the problem cannot be resolved the vehicle will be towed to the nearest place of safekeeping (dealer)
• An additional tow will be provided in the event of the most appropriate place of repair (dealer) not being open at the time of the incident
• New vehicle models that are still under warranty should not be jump-started; a tow truck will be dispatched to tow the stranded vehicle to the most appropriate place of repair (dealer) or safekeeping

• The service is limited to reasonable services to mobilise the vehicle but excludes the cost of parts, components and similar provisions

·

• Should the roadside incident occur more than 100 kilometres from the member’s home, the member has access to one of the following benefits, to a maximum of R500.00
• Accommodation for one night
• Arrangement of a taxi service
• Rental of a class B vehicle (valid credit card to be produced)
• Cost of repatriation (towing or transportation) of the vehicle following repair, covered up to a maximum of R500.00

• Any additional costs will be for the clients account